Support centre
Last updated:
CaseFlow support is available in Hebrew and English, on Israeli working days (Sunday to Thursday, 09:00–18:00 Israel time). Urgent matters outside those hours: send a WhatsApp message and it will be answered as soon as possible.
How to reach us
- From the app: Settings → Support. The support screen shows the same channels and can attach the app's diagnostic bundle (version, operating system, recent error log) to your message, which is the fastest way to get a fix.
- E-mail: support@caseflow.co.il
- WhatsApp: 052-2966504
- Form: Contact and choose "Support".
What to include
- The CaseFlow version (shown on the support screen).
- Your operating system (Windows or macOS) and its version.
- What you did, what you expected, and what happened, with the exact message shown.
- For integration issues (Zoom, Google, Microsoft 365): which account is connected, and whether the card shows Connected, Not connected or Reconnect.
Please do not send client documents or case content over e-mail or WhatsApp. If a document is needed to reproduce a problem, we will agree on a secure way to share it.
Zoom integration
Setup, usage, removal and common errors are covered in the Zoom guide. If the guide does not resolve your issue, contact us through any channel above and mention "Zoom" in the subject.
Licence and billing
Licence activation, seat changes, renewals and invoices are handled by e-mail at billing@caseflow.co.il. Include the licence key (the code starting with CFDESK-) and the firm name.
Personal-data requests
Requests to access, correct or delete personal data held on our servers (see the privacy policy) are answered within 30 days through privacy@caseflow.co.il.
What support never does
We never ask for a password, a verification code or a licence key by phone or message. We never connect remotely to an office computer without prior arrangement and your explicit approval at that moment. If someone contacts you in CaseFlow's name asking for any of these, it is not our support.