Cancellation policy

This policy applies to CaseFlow subscriptions bought from LegalTech, 23 Arba Imahot St., Gedera, Israel ("we"), and forms part of the terms of use.

1. Who this policy applies to

CaseFlow is sold to law firms and lawyers for use in their professional work, and this policy applies to those customers. A customer who is a "consumer" under the Israeli Consumer Protection Law, 5741-1981, also has the rights in section 8, and any right the law gives them prevails over this policy.

2. Cancel at any time

You may cancel the subscription at any time, without giving a reason. The cancellation takes effect at the end of the month in which the request was received. Until then the licence keeps working as usual, and no further charge is made from the following month.

3. How to cancel

Contact customer service in one of these two ways:

• E-mail: support@caseflow.co.il
• WhatsApp: +972-52-296-6504

Include the firm's name, the e-mail address the licence is registered to and the plan (monthly or yearly). Within two business days we confirm in writing that we received the request and when the cancellation takes effect. Customer service is available Sunday–Thursday, 09:00–18:00 Israel time; a request sent outside these hours counts as received on the next business day.

4. Monthly billing

The subscription renews every month until cancelled. A month that has started is not refunded; the cancellation takes effect at its end, and the following month is not charged.

5. Yearly billing

A yearly subscription can also be cancelled at any time. The cancellation takes effect at the end of the month in which the request was received, and the pro-rata share of the payment for the full months left in the subscription period is refunded. A yearly subscription renews for another year at the end of its term unless cancelled; we send an e-mail reminder at least 30 days before the renewal.

6. Price changes

A change to the subscription price applies only from the next billing period and is announced by e-mail at least 30 days in advance. If you do not want the change, you may cancel before it applies, under section 2.

7. Refunds and wrong charges

A refund, where one is due, is made to the means of payment used, within 14 days of the date the cancellation takes effect, together with a credit invoice. On a credit card, the credit may appear on the card's next monthly statement.

Think you were charged by mistake? Contact us the same way. We review the request within 10 business days, and any amount charged in excess is refunded within 4 business days of the review.

8. Customers who are consumers

A customer who is a consumer under the Consumer Protection Law also has these rights, under the law:

• 14 days: cancellation within 14 days of the purchase or of receiving the transaction details in writing, whichever is later. The amount paid is refunded, less the proportional value of the service provided and a cancellation fee of 5% of the amount or ILS 100, whichever is lower.
• Four months: a person with a disability, a senior citizen (65 or older) or a new immigrant (within five years of receiving that status) whose purchase included a conversation with us, by phone or video, may cancel within four months, on the same terms. We ask only for proof of the status.
• Other ways to give notice: besides e-mail and WhatsApp, a cancellation notice may also be given by phone on +972-52-296-6504 or by registered mail to our address.
• When it takes effect: within three business days of the notice (six business days by registered mail), unless you name a later date, and nothing is charged for the period after it.

9. Cancellation by us

We may suspend or cancel a licence for non-payment or for use contrary to the terms of use, after notice by e-mail to the licence holder. Such a cancellation gives no refund for the period that has passed.

10. Your data after cancelling

The firm's data is kept in an encrypted database on the firm's own computers, not with us. Cancelling the subscription deletes nothing from your computers, and we hold no copy of the data.

11. Business details

LegalTech · 23 Arba Imahot St., Gedera, Israel · Phone and WhatsApp +972-52-296-6504 · support@caseflow.co.il · Sunday–Thursday, 09:00–18:00 Israel time